Frequently Asked Questions

Quick answers to the questions our customers ask most often. Can't find what you're looking for? Email us at zmartnest@gmail.com and we'll respond within 24 hours.

 

Orders & Shipping

 

How long does shipping take?

Processing takes 1–3 business days. After that, delivery time depends on your location: 5–12 days for Europe, 5–10 days for US/Canada, 7–14 days for Australia/NZ, 7–15 days for the rest of the world.

 

Do you ship internationally?

Yes. We ship worldwide from fulfillment centers in Asia, the US, and Europe. Shipping is calculated at checkout based on your address.

 

Do you offer free shipping?

Yes, on orders above a certain threshold. The exact amount is shown in your cart before checkout.

 

Will I have to pay customs or import duties?

For international orders outside our regional warehouses, your country may charge customs or import taxes on arrival. These are not included in your order total. Contact your local customs office if you're unsure.

 

How do I track my order?

You'll receive a tracking number by email when your order ships. You can also use the Track Your Order page on our site with your order number and email.

 

My package is delayed. What should I do?

If your tracking shows no movement for more than 10 business days, email us at zmartnest@gmail.com with your order number. We'll work with the carrier to locate it.

 

Products & Compatibility

 

Will this case fit my iPhone?

Each product page lists compatible iPhone models. If you don't see your model, the product may not be designed for it. When in doubt, email us with your iPhone model and we'll confirm.

 

Does your MagSafe gear work with iPhone 12 and newer?

Yes. All our MagSafe products are designed for iPhone 12 and later models, which have built-in MagSafe magnets. They will also work on older iPhones if you use a MagSafe-compatible case.

 

Are your products compatible with Android phones?

Most of our products are designed specifically for iPhone. Some accessories (like power banks with USB-C output) work with any phone, but MagSafe and iPhone-specific cases will not.

 

What materials are your phone cases made of?

Materials vary by product. We use PU leather, silicone, TPU, and polycarbonate depending on the design. The exact material is listed on each product page.

 

Returns & Refunds

 

Can I return my order?

Yes. We offer a 30-day return policy. Email us at zmartnest@gmail.com with your order number to start a return. We respond within 24 hours with the correct return address.

 

What if my item arrives damaged or wrong?

Email us within 7 days of receiving your order with photos and your order number. We'll send a free replacement or a full refund — no return required.

 

How long does a refund take?

Once we receive and inspect your return, refunds are processed to your original payment method within 10 business days. Your bank may take a few extra days to post it.

 

Do you accept exchanges?

The fastest way to exchange is to return the original item and place a new order once your return is approved.

 

Payments & Account

 

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna in supported regions.

 

Is my payment information secure?

Yes. All payments are processed through Shopify's PCI-compliant secure checkout. We never see or store your card details.

 

Do I need an account to order?

No. You can check out as a guest. Creating an account makes it easier to track orders and save your shipping info for future purchases.

 

Still have questions?

 

Email us at zmartnest@gmail.com. We respond to all inquiries within 24 hours.