Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it: unused, with the original packaging, tags, and any included accessories. You'll also need your order number or proof of purchase.

 

How to start a return

 

Email us at zmartnest@gmail.com within 30 days of receiving your order. Include your order number and the reason for the return. We respond within 24 hours with detailed instructions and the correct return address for your region.

 

Important: Items sent back without first contacting us cannot be processed. Please wait for our reply before shipping anything.

 

Damaged or wrong items

 

Please inspect your order on arrival. If your item is defective, damaged, or you received the wrong item, email us within 7 days with photos and your order number. We'll make it right — either a free replacement or a full refund, no return required.

 

Exceptions

 

Final sale items (clearly marked at checkout) cannot be returned. Custom or personalized products are also non-returnable unless they arrive defective.

 

Exchanges

 

The fastest way to get a different size, color, or model is to return your original item and place a new order once we approve the return.

 

Refunds

 

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund is issued to your original payment method within 10 business days. Note that your bank or card issuer may take additional time to process and post the refund.

 

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at zmartnest@gmail.com.