Shipping policy

We ship worldwide from our fulfillment partners' warehouses in Asia, the US, and Europe. Below are our standard processing and delivery times.

 

Processing time

 

Most orders are processed within 1–3 business days after payment is confirmed. During sales or peak seasons, processing may take an extra 1–2 days.

 

Estimated delivery times

 

Europe: 5–12 business days

United Kingdom: 5–12 business days

United States and Canada: 5–10 business days

Australia and New Zealand: 7–14 business days

Rest of the world: 7–15 business days

 

These are estimates, not guarantees. Customs clearance, weather, and carrier delays may add a few days.

 

Shipping costs

 

Shipping is calculated at checkout based on your destination. We offer free shipping on orders over a certain amount — the threshold is shown in your cart before checkout.

 

Tracking your order

 

You'll receive a tracking number by email once your order ships. You can also track any order from our Track Your Order page using your order number and email.

 

Customs, duties, and taxes

 

For international orders, your country may charge customs duties or import taxes. These are not included in your order total and are the responsibility of the customer. Contact your local customs office for details on potential charges.

 

Lost or delayed packages

 

If your tracking shows no movement for more than 10 business days, or if your package is marked delivered but you haven't received it, email us at zmartnest@gmail.com with your order number. We'll work with the carrier to locate it or, if it's confirmed lost, send you a replacement or refund.

 

Wrong address

 

Please double-check your shipping address before completing checkout. We can update an address if you contact us within 1 hour of placing the order. After that, the package may already be in fulfillment and changes are not possible.

 

Questions?

 

Email us at zmartnest@gmail.com and we'll respond within 24 hours.